We always try to provide a service to our patients that meets their needs and expectations. Tell us what we do best, where we don’t meet expectations, or any ideas and suggestions you may have.
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
We understand that sometimes, a patient may feel that something has gone wrong or their experience has not matched those expectations. At this time, they may wish to make a complaint.
Many issues can be resolved there and then but some patients may wish to make a more formal approach to the surgery. We take all complaints seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the practice manager. Every effort will be made to answer your concerns as soon as possible.
Practice manager
Swadlincote Surgery
Darklands Road
Swadlincote
Derbyshire
DE11 0PP