Online Consultation Service
If you need urgent help, please call the practice.
For non-urgent medical or administrative help, you can contact us using our online consultation tool.
This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
Using an online form
There are also many other things you can do online at our surgery. Some tasks you can do using our website where you can:
- Request a routine appointment
- Request a sick note
- Ask about test results
- Contact us about an admin request
You don’t need an account to use this website.
Using your NHS account or SystmOnline
There are other tasks you can do online, like:
- order repeat prescriptions
- view your test results
- access your health record
- check or cancel appointments
- see your vaccination record
For these, you can use your NHS account (through the NHS website or NHS App) or SystmOnline.
Setting up an NHS account
To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).
Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.
Setting up SystmOnline
To set up SystmOnline for the first time:
- fill out a register for online services form
- upload or visit the surgery with photo ID so we can confirm your identity
- we will give you a username and password
- go to SystmOnline or use the app to register