Appointments

Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals to check if a surgery appointment is needed for the service you require.

How to Book an Appointment

You can make an appointment in the following ways:

Advance appointments only are available to book online. In order to register for our online services please complete our online form.

For urgent on the day clinical needs please contact us by telephone.

On arrival patients must ‘book In’ either at the automated arrivals screen located in the reception area or at the reception desk. Failure to book in will mean that the doctor or nurse will not know that you have arrived for your appointment.

Doctors Appointments

Before booking an appointment with a doctor please consider whether an appointment with one of our practice nursing team might be appropriate. They are now performing an increasingly important role within the surgery and can deal with many medical problems, both new problems and reviews of ongoing problems.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor. We encourage patients to have a ‘usual doctor’ for ongoing issues so that they see the same doctor at each appointment where possible – this allows for better continuity of care which has benefits for both doctor and patient.

Routine Appointments

We offer pre-bookable appointments up to five weeks in advance. Routine appointments are 10 minutes long and the doctors will try to see you as near to your appointment time as possible

Some delay is inevitable given the variety of patient problems that may be seen during a surgery. Patients with multiple or complex problems may be asked to attend a further appointment in order to deal with their problem(s) fully.

Urgent Appointments/Telephone Triage

If you feel that you have an urgent medical problem please contact the surgery as soon as possible. You will be asked to give a brief description of the problem by the patient coordinator.

All patients with on the day requirements will be offered an appointment or telephone call backs from our doctors and nurse practitioners to enable clinical care to be appropriately given.

Nurse Appointments

Our practice nursing team work by an appointment only system and can be booked in advance by contacting the surgery.

Cancel appointments

Please let us know as soon as possible if you need to cancel an appointment by calling us on 01283 216091/01283 551717.

On average, 97% of appointments are kept by our patients with 3% classed as did not attend (DNA).

These DNAs can total over 150 missed appointments per month which amounts to over 30 hours of lost clinical time each and every month.

Patients who fail to attend appointments without cancelling may receive a letter from the surgery advising them of this and requesting that they either attend or cancel appointments in future.

Patients who repeatedly fail to attend appointments may be removed from our list and asked to register elsewhere.