Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01283 216091
- 01283 551717
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
If appropriate, the GP will arrange an urgent appointment for the same day. These appointments cannot be booked online.
Routine appointments
To request a routine appointment in advance during opening times:
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- speak to a pharmacist first by finding a local pharmacy
- phone us on 01283 216091
- tel:01283 551717
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Why does the receptionist need to ask what is wrong with me?
Our reception staff are important members of the practice team, and it has been agreed that they should ask patients “why they need to be seen”. We have trained our reception staff to ask certain questions to help make sure that you receive the most appropriate medical care, from the most appropriate healthcare professional, at the most appropriate time.
Extended access appointments
Heartwood Medical Practice will be offering extended hours access for the residents of South Derbyshire.
If you are registered at our surgery, the following appointments are available to you:
- 6:30pm-8pm, Monday to Friday
- 9am-12pm, Saturday and Sunday
- An hour and a half on all bank holidays (hours to be announced)
This is not the same as the out of hours 111 service which will remain in place.
To take advantage of these appointments, you need to pre-book contacting the surgery.
You must be the person attending the appointment when you book (you cannot ask someone to book on your behalf unless it is for a child or you are recorded as having permission to act on their behalf). Appointments are limited in number and are on a first come first served basis.
The appointments are based at Heartwood Medical Centre, accessed via the side door and are located on the first floor.
This new service is in addition to our appointment system and our service to you remains unchanged.
Cancelling or changing an appointment
Cancellations made on the website must be made 7 days in advance by completing the form contained in the link below:
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using our online cancel an appointment form
- using the GP online system: SystmOnline
- phone us on 01283 216091 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.