Online Access

Swadlincote surgery patients can book appointments, order repeat medication and gain access to their medical records online.

Access to Records

The team at the surgery takes patient confidentiality very seriously. We strive to ensure your information is kept confidential and secure at all times. However we appreciate that on occasions it is useful for patients to nominate a representative who has access to your data.

We have 2 levels of access at the surgery, basic and enhanced:

Level 1 – Basic Access

This allows your representative to do the following on your behalf:

  • Book/check/alter appointments
  • Check if a prescription is ready and what has been prescribed
  • Check if a test result is back (but not what the result is)

This access does not allow the surgery to share information regarding medical conditions.

This level of access may be suitable for a spouse/partner or other relative.

Level 2 – Enhanced Access

This access is ideal for patients who have carers who support their day to day lives. It gives access to all areas of your medical information. We would expect your representative to be able to speak on your behalf and for the surgery to liaise with them directly where necessary.

If you wish to allow a representative to have either level 1 or level 2 access please download and complete an access to records form.

If you need to change or stop your representative having access please contact us and request an ‘access removal form’. Please remember that changing or stopping access is your responsibility. The surgery will not remind you to review who you have given access to.

Please inform us if your representative is also your carer so we can ask you to fill in the appropriate form.

The practice is registered and complies with the data protection act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the act.

For more information about your right of access to your records, please see our subject access requests page.