Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

IMPORTANT NEWS REGARDING PATIENT CARE AND CONTINGENCY PLANNING
- New
19/03/2020
Dear patients Given the unprecedent challenges of Coronavirus pandemic, we have made plans with our neighbouring GP surgeries to ensure continuity of patient care. In the event that your own surgery may not be able to operate, arrangements are bei Read more
COVID-19 Coronavirus IMPORTANT INFORMATION 18th March 2020
- New
18/03/2020
This page will carry web links to the most up to date information that we are supplied with. Please follow the links to view the information - UPDATED 30/03/2020 Stay at home guidance, confirmed or possible Coronavirus infection http://www.go Read more
Online Booking Currently Not Available - COVID-19 Coronavirus
- New
09/03/2020
As a precautionary measure, and to protect both our patients and staff, we have removed the ability to book appointments online. All local surgeries have adopted this approach. This will remain in force until such time as the situation eases. Read more
Hay Fever
- New
05/03/2020
Hay fever is caused by an allergy to pollen. The symptoms of hay fever are caused when a person has an allergic reaction to pollen. Common hay fever symptoms are: a runny, itchy and/or blocked nose sneezing itchy eyes Pollen i Read more
Coronavirus - COVID-19
- New
04/03/2020
IMPORTANT NHS ADVICE - CORONAVIRUS. IF YOU HAVE A NEW CONTINUOUS COUGH OR A HIGH TEMPERATURE, HAVE COME INTO CONTACT WITH SOMEONE WITH THESE SYMPTOMS OR LIVE WITH SOMEONE WHO HAS THESE SYMPTOMS THEN YOU SHOULD NOT VISIT YOUR GP SURGERY. Read more
Coronavirus
24/02/2020
Dr Roger Follows
24/02/2020
Social Media
06/01/2020
Flu Vaccinations
06/01/2020
Brexit and Medications
23/12/2019
Prostate Cancer UK - Support
23/12/2019
Extended Medicines Order Line Hours
23/12/2019
Medicines Order Line – Thank You
23/12/2019
Flu
16/10/2019

Swadlincote Surgery

CQC Inspected and Rated
Good

We are currently OPEN.

Swadlincote Surgery

News

Swadlincote Surgery

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Swadlincote Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):